Novaport Airports

The site was designed and created on the mobile first principle, since the most popular scenario for using a site for any airport is opening a site on a smartphone to view an online scoreboard.

Paper interactive prototypes were used to agree on the design.

We faced difficulties: the client's working group consisted of representatives from six departments, each of which insisted that their information was visible “on the first screen” of the site.

At the same time, the majority at that time still had push-button telephones, so they had to “on the fingers” explain what adaptive design is. As a result, it was impossible to get constructive comments and agree on the design.

We were not taken aback and made paper prototypes of the site - these were printed color layouts that could be “scrolled” inside the same paper devices. This approach aroused great interest from the working group, and the agreement went through the first time.

Together with the customer, we developed a strategy for adapting the site for other airports of the Novaport management company. And gradually, by replicating the tolmachevo.ru project, we launched the websites of 17 other regional airports and the website of the Novaport company itself.

Airports use one of the online scoreboard management systems: Aeroinform or Cobra. We figured out the features of each and set up integration with the site through the exchange of XML files.

In addition to integrating online scoreboards and schedules, we have connected various external interactive services to the sites, both by means of API and simple html widgets.

Extended guides are used in the online scoreboard and timetable, contain additional information about airlines: a link to online check-in, reference numbers, logos for different resolutions, translation into English and Chinese, airport coordinates, etc.

For each airport, the infrastructure scheme was drawn and revived. And for some, a parking reservation system was developed.

For most of the sites, fully functional English versions of sites have been created, and for Novosibirsk - even a Chinese one. We also set up a version for the visually impaired.

We held several meetings, discussed options for organizing interaction, helped to choose a task tracking system (initially it was Meistertask, but now we are switching to Trello). On the side of the Management Company, a separate manager was allocated - he himself collects tasks from airports, prioritizes them, details the requirements and gives us ready-made tasks.

Initially, the first site (Tolmachevo) was launched on a dedicated server. But already in 2014 all sites were transferred to the cloud. We organized round-the-clock monitoring of the availability of each site - we respond instantly if something goes wrong. We follow the latest technologies, update modules for the fastest possible performance and security.

The sites use a common software core. This is done for the convenience of maintaining sites: when changes are made in the common core, these changes are centrally applied to the sites of all airports.

During our work, we have established an optimal scheme for replicating solutions for new airports. The term for the development and launch of a new site takes no more than two months, taking into account the approval of all documents and requirements, the collection and filling of content.

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